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Assertiveness Training Course

Thursday, November 16th, 2017 @ 9:30 am - 4:30 pm

|Recurring Public Course (See all)

One event on 14 December, 2017 at 9:30am

One event on 15 January, 2018 at 9:30am


Assertiveness training Courses

Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people. Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and, therefore, are inappropriate expressions of what such people really need to say.

During the assertiveness course, you learn how to be more assertive and confident within yourself and recognise the difference between assertive and aggressive behaviour. You will create your own confidence-building plan and gain the key skills required when dealing with difficult situations in an assertive way and learn how to say no.


MODULE 1:  Introduction and Course Overview

MODULE 2:  Good and Bad Behaviour Types

Learning outcomes:

Understand aggressive, passive, passive-aggressive and assertive behaviour and the effects they have.

Topics covered:

  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
  • How to Change Your Life

MODULE 3:  Recognising and Dealing with Bad Behaviour

Learning outcomes:

Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them

Topics covered:

  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour

MODULE 4:  Assertiveness and You – An Honest Look at Yourself

Learning outcomes:

Self-reflection – identify what triggers your reactions and recognise the benefits of assertive behaviour.

Topics covered:

  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You

MODULE 5:  Your Inner Voice: Being More Confident

Learning outcomes:

The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.

Topics covered:

  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success

MODULE 6:  Assertive Body Language

Learning outcomes:

Understand the importance of how body language can impact on behaviours.

Topics covered:

  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
  • Demonstrating Assertive Body Language

MODULE 7:  Three Steps to Being Assertive

Learning outcomes:

Learn a simple three step process on which you can base all your assertive communication.

Topics covered:

  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive

MODULE 8:  Proven Assertiveness Techniques

Learning outcomes:

Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.

Topics covered:

  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • “What If”
  • “What do You Think?”
  • “What Would You Do in My Shoes?”

MODULE 9:  Putting Assertiveness into Action

Learning outcomes:

Learn how to negotiate for Win-Win outcomes, say “no” nicely, and make requests that will help you achieve your own objectives

Topics covered:

  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying “No” Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action

MODULE 10:  Your Personal Action Plan

 Delivery Formats:

All our in-house training course are available tailored to yours and your companies/delegates needs with our CTP (customised training programme) solution. Designed to meet any challenge or level required. Ask for a full proposal for your training, tailored to suit you.

Inhouse enquiry

In-house training at your premises – £949 for a group of up to 12 per day (exc-travel charged at 45 pence per mile)

Public Course Information & Booking:

Public Courses – £599 per delegate for the 2 days including refreshments/certificate/manual

 Book A Pubic Training Course now

Dec 04

Assertiveness Training Course

Monday, December 4th, 2017 @ 9:30 am - 4:30 pm
Dec 14

Assertiveness Training Course

Thursday, December 14th, 2017 @ 9:30 am - 4:30 pm
Jan 08

Assertiveness Training Course

8 January, 2018 @ 9:30 am - 4:30 pm
Jan 15

Assertiveness Training Course

15 January, 2018 @ 9:30 am - 4:30 pm



Thursday, November 16th, 2017
9:30 am - 4:30 pm
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Birmingham City Centre
1 Victoria Square Regus Office, s B1 1BD + Google Map
0843 289 1713


Taylor Mason
0843 289 1713

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