Secretary & PA Training

Secretary & PA Training

During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.

Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.

These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.

What you will learn:

During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.

The knowledge and practical skills you will learn include:

• Planning & Organisation
• Management Skills
• Communication Skills
• Meetings and Presentations
• Departmental Improvement Suggestions

During the course you cover:

During this interactive, linked and practical secretary/PA development course you will learn:

Planning & Organisation

• Time management skills
• Using a time management matrix
• Planning & prioritising workloads
• Managing workloads to meet timelines
• Eliminating time wasters
• Setting SMART objectives
• Motivate yourself to use time creatively and productively

Management Skills

• Managing self and others
• Effective delegation
• Performance management
• Building relationships
• Managing day to day situations
• Action plans based on planning, organising and management skills

Communication Skills

• Spoken communication – overview of telephone, face to face, body language, tone & words
• Written communication – overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills

• Being assertive and not aggressive in the workplace
• Saying no assertively
• Understanding assertiveness

Meetings

• Meeting preparation
• Overview of successful minute taking
• Preparing and delivering presentations
• Action plans linked to communication, assertiveness and meetings
• Departmental Improvement Suggestions