DURATION

This is a one-day training course structured into 14 modules

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

All front-line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

• Do your customers encounter staff who do not do your company justice?
• Are your people well-meaning but unaware of the effect they have on people?
• Or are they just in need of some gentle prodding and team building?

You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
The result? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

• Understand the importance of the Receptionist role in delivering excellence in customer care
• Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
• Understand the importance, and use of, the telephone in delivering exceptional customer service

DURATION

This is a one-day training course structured into 14 modules

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

All front-line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

• Do your customers encounter staff who do not do your company justice?
• Are your people well-meaning but unaware of the effect they have on people?
• Or are they just in need of some gentle prodding and team building?

You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
The result? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

• Understand the importance of the Receptionist role in delivering excellence in customer care
• Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
• Understand the importance, and use of, the telephone in delivering exceptional customer service

DURATION

This is a one-day training course structured into 14 modules

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

All front-line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

• Do your customers encounter staff who do not do your company justice?
• Are your people well-meaning but unaware of the effect they have on people?
• Or are they just in need of some gentle prodding and team building?

You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
The result? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

• Understand the importance of the Receptionist role in delivering excellence in customer care
• Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
• Understand the importance, and use of, the telephone in delivering exceptional customer service