april, 2020

This is a repeating course

2020thu09apr9:15 am4:30 pmPerformance Management:Beyond the BasicsTake your Managment Skills to the next Level9:15 am - 4:30 pm London Victoria, 83 Victoria Street London SW1H 0HW Training Course Price : 350

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Performance Management - Beyond The Basics - London

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Price £350.00

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Total Price £350.00

Training Course Price


Training Course Detials

Performance ManagementPerformance Management: Beyond the Basics


Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 9 modules


This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It creates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with the development of delegates general management skills.


Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.

MODULE 1:  Course Introduction
Topics covered:
  • Knowledge Skills Checklist
MODULE 2:  Delegation
Learning outcomes:
Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Topics covered:
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation – Benefits and Barriers
  • Delegation Process
MODULE 3:  Communication
Learning outcomes:
Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Topics covered:
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
MODULE 4:  Assertiveness, Aggressiveness and Passivity
Learning outcomes:
Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Topics covered:
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness – the 3 Steps
  • Assertiveness Practice
MODULE 5:  Giving Feedback
Learning outcomes:
Be able to plan and evaluate feedback, using it as part of the performance management process.
Topics covered:
  • Feedback – the EEC Model
  • Receiving Feedback
  • Feedback Exercises
MODULE 6:  Performance Counselling
Learning outcomes:
Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Topics covered:
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
MODULE 7:  Dealing With Difficult Situations: Case Studies
Learning outcomes:
Use case studies to analyse difficult situations and learn how to manage them effectively.
Topics covered:
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
MODULE 8 Practical Ideas to Develop Your Management Skills
Learning outcomes:
Recognise where to go to research and plan for your continuing professional development.
Topics covered:
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
MODULE 9:  Your Personal Action Plan


thursday 9 april 2020 9:15 AM - thursday 9 april 2020 4:30 PM


London Victoria

83 Victoria Street London SW1H 0HW

London Victoria83 Victoria Street London SW1H 0HW

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