VERSIONS COVERED

This course covers 2010, 2013 and 2016 versions

DURATION

This is a one-day training course structured into 6 modules

The objective of this intensive, hands-on one-day training course is to provide delegates with a thorough understanding of the concepts and terminology used in Microsoft Project 2010, 2013 or 2016. Understanding the resource driven element of Microsoft Project and the alternative ways of using the software is the core benefit of this course. Following the course delegates will be able to able to produce both timeline and resource driven plans.

The course is aimed at new users of Microsoft Project 2010, 2013 or 2016 who want to familiarise themselves with the basic concepts of the software in order to build project plans. Also existing users of the software who need a better understanding of the terminology used and need to prepare project plans based on resources and work. Note : No previous experience of either project management or the software is required, but due to the interactive nature of the course delegates should have a high level of competency in using Microsoft Windows.

DURATION

This is a one-day training course structured into 10 modules

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Taylor Mason, we guide you in a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

• How to get your thoughts across in a clear and coherent manner
• How to mould your ‘office personality’ and how you wish to be perceived
• Knowing the difference between constructive criticism vs. insults
• When to hold back and when pushing through makes sense
• Using your body language and voice to your advantage
• To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority

When you train with Taylor Mason, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.

Different Types of Behaviour

Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.

Assertiveness and You

This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?

Personal Communication Styles

There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.

Saying the Right Things

Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.

Body Language

Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.

Activia is one of the UK’s leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:

The Experience

We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.

Dedicated (and Friendly!) Training Advisors

Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.

Tools and Backup

When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.

This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

WHY CUSTOMER SERVICE TRAINING?

Do you recognise that customer care is the key to a successful, profitable and enjoyable business, yet feel that your company – or people within it – are failing to deliver what is required?

While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique.

The concept of ‘Customer Care’ is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation.

To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective.

The result? Customers will be treated properly by staff who understand the importance of their role and how to fulfill it so as to maximise benefit to the company.

DURATION

This is a one-day training course structured into 9 modules

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It creates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with the development of delegates general management skills.

Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.