The ABC`s of Supervising Others
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.
This course is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Making the Transition
Participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, “How do I make sure employees recognise my new role and respect my position as a supervisor?”
Responsibilities of Supervisor Others
This session will help participants set some SMART goals to help them succeed.
Planning for Success
Next, participants will discuss the value of short and long range planning.
Listening Skills when Supervising Others
During this session, participants will learn about and practice active listening skills.
This session will help participants develop another key communication skill: asking good questions.
Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.
Ask for What You Want
Next, participants will learn some ways to ask for what they want, whether it’s more staff, better resources, or a pay raise.
This session will give participants five keys to giving good instructions.
Orders, Requests, and Suggestions
During this session, participants will learn about these three specific types of instructions.
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different
processes for managing conflict, and then they will practice those processes during a skill building exercise.
Dealing with Difficult Employees
Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
Dealing with Others
This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
The Reciprocal Quality of Relationships
To wrap up the day, participants will explore their personal network and how to be a positive influence in it.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
What you will learn:
The current outline for the ABC’s of Supervising Others course enables participants to:
- Clarify roles and responsibilities of the new job
- Adjust to the new role with confidence and an assurance you can handle the position
- Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees
- Develop a technique for giving employees clear instructions
- Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness
- Understand the importance of developing good relationships with employees and peers
During the course you cover:
During this interactive, linked and practical supervisory course, you learn about:
- Making the transition to Supervising others
- Responsibilities of a supervisor
- Setting goals
- Planning for success
- Listening Skills
- Giving Instructions and feedback
- Managing conflict
- Dealing with difficult employees
All our in house training course are available tailored to yours and your companies/delegates needs with our CTP (customised training programme) solution. Designed to meet any challenge or level required. Ask for a full proposal for your training, tailored to suit you.
In house training at your premises – £949 for a group of up to 12 per day plus travel charged at 45 pence per mile