advanced management raining from taylor mason trainingAdvanced Management Training

Delivered over 5 days, this advanced management training course is ideally positioned for senior members of the team or middle management who wish to expand and develop higher level management skills.

Exposing you to a variety of subject matter the course expands your knowledge base and understanding of great leadership not just day to day management. Many management courses build in the fundamental skills to manage the day to day, whereas true leadership combines those skills with a deeper understanding of people and how to lead.


What you learn:

The course builds on your current management skills set with the aim of providing you with an all-encompassing management/leasdership tool kit

  • Emotional Intelligence
  • Change Management
  • Internal Customer Relationships
  • Developing Self and Others
  • Managing Difficult Situations

More Info:

The advanced management skills course is a combination of theory and practical with each module attracting additional assignments that will need to be completed and reviewed at the next session.

The programme is delivered in an interactive style to ensure that plenty of group discussion takes place, along with scenarios, role plays and group exercises.Taylor Mason has accredited courses with the OCN

This course is licensed, accredited and regulated by the Open College Network (OCN) who are members of the CIPD and ILM.  The OCN is a leading UK awarding organisation, offering high quality, flexible, credit-based qualifications supporting both the National Qualifications Framework (NQF) and the new Qualifications and Credit Framework (QCF).

During the course you cover:

This advanced management skills course covers the following 5 modules, each one receiving assignments for you to complete.

Module 1 – Emotional Intelligence

  • Identify personal strengths and weaknesses
  • Identify strengths and weakness of others
  • Analyse and present workplace signs of emotional intelligence
  • Understand the benefits of emotional intelligence in the workplace
  • Maintain self-motivation in challenging situations
  • Identify emotional triggers in self and others and respond accordingly
  • Identify personal motivation factors that relate to themselves
  • Maintain self-control and use awareness of others in decision making

Module 2 – Change Management

  • Understand the reasoning behind workplace changes
  • Identify how people respond differently to change
  • Consider barriers to change and why people resist
  • Recognise techniques to successfully implement change
  • Compare a variety of factors in problem solving
  • Execute an action plan and take responsibility for it’s implementation
  • Demonstrate best practice at times of change

Module 3 – Internal Customer Relationships

  • Understand the communication process
  • Identify barriers to communication from a number of perspectives
  • Understand customer service best practice
  • Understand the importance of workplace relationships
  • Understand the key workplace relationships from a variety of perspectives
  • Execute and action plan and take responsibility for its implementation
  • Build upon relationships with key colleagues

Module 4 – Developing Self and Others

  • Recognise and understand personal development needs in line with organisational requirements
  • Prepare effectively for an appraisal interview
  • Recognise current development status of own team
  • Recognise current roles within the ream and recommend improvement actions
  • Build upon personal effectiveness
  • Create a training plan
  • Create a personal career plan

Module 5 – Managing Difficult Situations

  • Understand the causes of potential conflict
  • Understand the positive and negative impacts of conflict
  • Understand the stage of escalation of a conflicting situation is in
  • Operate collaboratively
  • Recognise what is going on whilst partaking in a discussion
  • Understand and manage a work based relationship

Delivery Formats:

All our in house training course are available tailored to yours and your companies/delegates needs with our CTP (customised training programme) solution. Designed to meet any challenge or level required. Ask for a full proposal for your training, tailored to suit you.
inhouse enquiry
In house training at your premises – £949 for a group of up to 12 per day plus delegate registration fee  (ex vat and travel)