VERSIONS COVERED

This course covers 2007, 2010, 2013 and 2016 versions

DURATION

This is a one-day training course structured into 7 modules

This intensive hands-on one-day training course has been designed to provide delegates with a solid understanding of advanced PowerPoint tools and concepts in order to bring their ability to create powerful presentations at an expert level.

Users with a good understanding of Microsoft PowerPoint 2007, 2010, 2013 or 2016 who want to expand on their capabilities in a short space of time. Delegates should have a good working knowledge and understanding of the concepts covered in the Introduction course.

VERSIONS COVERED

This course covers 2010, 2013 and 2016 versions

DURATION

This is a one-day training course structured into 6 modules

The objective of this intensive, hands-on one-day training course is to provide delegates with a thorough understanding of the concepts and terminology used in Microsoft Project 2010, 2013 or 2016. Understanding the resource driven element of Microsoft Project and the alternative ways of using the software is the core benefit of this course. Following the course delegates will be able to able to produce both timeline and resource driven plans.

The course is aimed at new users of Microsoft Project 2010, 2013 or 2016 who want to familiarise themselves with the basic concepts of the software in order to build project plans. Also existing users of the software who need a better understanding of the terminology used and need to prepare project plans based on resources and work. Note : No previous experience of either project management or the software is required, but due to the interactive nature of the course delegates should have a high level of competency in using Microsoft Windows.

This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

WHY CUSTOMER SERVICE TRAINING?

Do you recognise that customer care is the key to a successful, profitable and enjoyable business, yet feel that your company – or people within it – are failing to deliver what is required?

While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique.

The concept of ‘Customer Care’ is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation.

To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective.

The result? Customers will be treated properly by staff who understand the importance of their role and how to fulfill it so as to maximise benefit to the company.

DURATION

This is a one-day training course structured into 9 modules

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It creates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with the development of delegates general management skills.

Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.