The Benefits of Secretarial Training
Knowledge and skills development is vital to the health of organisations. We live in an information age today, and organisations are routinely valued not just on their physical but on their intellectual capital. Secretary PA Developmentis one of the chief methods of maintaining and improving intellectual capital, so the quality of an organisation’s training affects its value. Untrained or poorly trained employees cost significantly more to support than well-trained employees do.
As a secretary or administration person your work often consists of supporting management, including executives, using a variety of project management, communication, or organisational skills.
Equally you might manage all the administrative details of running a high-level conference or arrange take the minutes at meetings and prepare meeting documents for review.
With such a wide and varied role it is never more important that you have a multitude of skills and talents to become successful in this role.
As mentioned earlier knowledge and skills development is the back bone of any organisation and your development in this role is just as important.
Some of the broader benefits of receiving training include
- Workers are helped to focus, and priority is placed on empowering employees.
- Productivity is increased, positively affecting the bottom line.
- Employee confidence is built, keeping and developing key performers, enabling team development and contributing to better team/organisation morale.
- Employees are kept current on new job-related information, thereby contributing significantly to better customer service.
- Employees are updated on new and enhanced skills, with a view to aligning them to business goals and objectives.
- After a downsizing, remaining workers are given the technical and management skills to handle increased workloads.
- Companies with business problems are given a fresh or unbiased professional opinion or exploration, evaluation, or critique.
- Job satisfaction, employee motivation and morale are increased, reducing employee turnover.
- Processes increase in efficiency, resulting in financial gain.
- Innovation is increased, bringing new strength to strategies, products and the company’s capacity to adopt new technologies and methods.
More specific benefits to receiving training in secretary skills include:
ü Planning & Organisation
ü Management Skills
ü Communication Skills
ü Meetings and Presentations
ü Departmental Improvement Suggestions
Without a secretary or executive PA to organise, plan, communicate and help manage situations a company can find it’s self in disarray very quickly
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Consequently, if your organisation does not see the need to train you, we encourage you to do something about it, considering the immense benefits you will enjoy. The more skilful and knowledgeable you are, the more valuable you will be and there will always be something for you to do to earn a living.