november, 2019

This is a repeating course

2019thu21nov9:15 am4:30 pmCommunication Skills TrainingBest solution for Communication Skills Training Courses9:15 am - 4:30 pm London - Tower Bridge, Tower Bridge Business Centre 46-48 East Smithfield London E1W 1AW Training Course Price : 295

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1 day Communication Skills Training

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Price £295.00

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Training Course Price

295

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Training Course Detials

Communication Skills TrainingDURATION – This is a one-day training course structured into 10 modules

COURSE AIMS – This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
TARGET AUDIENCE – Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
MODULE 1 Course Overview and Learning Objectives
MODULE 2:  How Communication Works
Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3:  Face-to-Face Communication
Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4:  Telephone Communication
Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5:  Written Communication
Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6:  Questioning and Listening Skills
Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7:  How to be an Effective Communicator
Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8:  Overcoming Communication Problems
Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9 Getting Better Outcomes
Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
MODULE 10:  Your Personal Action Plan

Time

thursday 21 november 2019 9:15 AM - thursday 21 november 2019 4:30 PM

Location

London - Tower Bridge

Tower Bridge Business Centre 46-48 East Smithfield London E1W 1AW

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