august, 2019

This is a repeating course

fri09aug9:15 am4:30 pmEvent OverBuilding Better Relationships Develop more productive relationships 9:15 am - 4:30 pm Reading Greyfriars, 9 Greyfriars Road Reading Berkshire RG1 1NU

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Training Course Detials

Our Senior Management CoursesDURATION

This is a one-day training course structured into 10 modules


To give staff members appropriate tools to influence a range of situations at work, encouraging others to ‘give of their best’ and promoting workable compromises.


Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.

MODULE 1:  Introduction and Course Overview
MODULE 2:  About Positive Relationships
Learning outcomes:
Use our questionnaire to help you identify and prioritise your interpersonal skills development.
Topics covered:
  • Forced Relationships
  • Influences in Forming and Building Relationships
  • Why we Need Positive Relationships
  • Identifying what you Need from Relationships
MODULE 3:  Models of Behaviour
Learning outcomes:
How we communicate, the parts of communication and the importance attached to each part.
Topics covered:
  • The Betari Box
  • Strokes
  • Transactional Analysis and Ego States
  • The Three Parts of Communication
  • Assertiveness vs Responsiveness
MODULE 4:  Building Rapport
Learning outcomes:
Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.
Topics covered:
  • What Is Rapport Building
  • 6 Tips for Establishing Rapport
  • 6 Tips for Building Rapport
MODULE 5:  Increasing your Likeability Factor
Learning outcomes:
Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
Topics covered:
  • Being Capable
  • Being Caring
  • Being Uplifting
  • How to Increase your Likeability Factor
  • Being Amiable
  • Being Dependable
MODULE 6 The Assertive Approach to Relationships
Learning outcomes:
Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.
Topics covered:
  • Saying No Nicely
  • The Three Step Approach to Assertive Behaviour
  • The Assertive Approach
  • Understanding Different Behaviour Types
  • The Need to Be Assertive
MODULE 7 Influencing Relationships
Learning outcomes:
Understand how physical and psychological stressors can impact of the human voice.
Topics covered:
  • Difficult Relationships
  • Whats in it for Me? (WIIFM)
  • Power and Influencing
  • Dale Carnegie and Self Awareness
  • Dale Carnegie
MODULE 8 Openness, Disclosure and Feedback
Learning outcomes:
Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.
Topics covered:
  • Giving and Receiving Feedback
  • Trust and Respect
  • The Psychological Contract
  • What Is Disclosure?
  • The Johari Window
MODULE 9:  Effective Networking
Learning outcomes:
Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.
Topics covered:
  • Reasons for Networking
  • The Benefits of Networking
  • Things to Remember With NetWorking
  • Simple Tips for Networking Meetings
  • Effective Business Networking
MODULE 10:  Your Personal Action Plan
We can help train you to acquire more effective relationships.   You’ll in no time, begin to build better relationships with confidence, competently using the skills acquired from the one training course.



(Friday) 9:15 am - 4:30 pm


Reading Greyfriars

9 Greyfriars Road Reading Berkshire RG1 1NU

Other course dates at this location

9th august 2019 9:15 am


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