july, 2019

This is a repeating event

thu11jul9:30 am4:30 pmAssertiveness Training CourseBeing assertive is an essential skill!150 Corporation St, Birmingham B4 6TB

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Assertiveness Training Birmingham

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Event Details

Assertiveness Training Courses

WHY ASSERTIVENESS TRAINING?

Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Taylor Mason, we guide you in a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

  • How to get your thoughts across in a clear and coherent manner
  • How to mould your ‘office personality’ and how you wish to be perceived
  • Knowing the difference between constructive criticism vs. insults
  • When to hold back and when pushing through makes sense
  • Using your body language and voice to your advantage
  • To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

TARGET AUDIENCE

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

MODULE 1:  Introduction and Course Overview
MODULE 2:  Good and Bad Behaviour Types
Learning outcomes:
Understand aggressive, passive, passive-aggressive and assertive behaviour and the effects they have.
Topics covered:
  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
  • How to Change Your Life
MODULE 3:  Recognising and Dealing with Bad Behaviour
Learning outcomes:
Recognise aggressive, passive and passive-aggressive behaviour and know how to deal with them
Topics covered:
  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour
MODULE 4:  Assertiveness and You – An Honest Look at Yourself
Learning outcomes:
Self-reflection – identify what triggers your reactions and recognise the benefits of assertive behaviour.
Topics covered:
  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You
MODULE 5:  Your Inner Voice: Being More Confident
Learning outcomes:
The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
Topics covered:
  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success
MODULE 6 Assertive Body Language
Learning outcomes:
Understand the importance of how body language can impact on behaviours.
Topics covered:
  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
  • Demonstrating Assertive Body Language
MODULE 7 Three Steps to Being Assertive
Learning outcomes:
Learn a simple three-step process on which you can base all your assertive communication.
Topics covered:
  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive
MODULE 8:  Proven Assertiveness Techniques
Learning outcomes:
Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Topics covered:
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • “What If”
  • “What do You Think?”
  • “What Would You Do in My Shoes?”
MODULE 9:  Putting Assertiveness into Action
Learning outcomes:
Learn how to negotiate for Win-Win outcomes, say “no” nicely, and make requests that will help you achieve your own objectives
Topics covered:
  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying “No” Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action
MODULE 10 Your Personal Action Plan

Time

(Thursday) 9:30 am - 4:30 pm

Location

Birmingham Corporation Street

150 Corporation St, Birmingham B4 6TB

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